This article was originally posted on SmartBrief in January 2019.
What is the purpose of your message? What do you hope it will achieve? Providing facts, queries, responses, greetings, invitations, etc. Regarding email messages, there is nothing worse than sending (or receiving) a revenge email. When you are upset and want to dump all of your thoughts and emotions, do not write an email. If you have to write your feelings, use pencil and paper — and then a shredder. Never underestimate the power of words. They can cut or they can elevate — and they can haunt if used harshly.
